IF YOU PURCHASED ON REDWINGHERITAGE.COM:
Online returns or exchanges may be made within 30 days of receipt of product. If you purchased from redwingheritage.com directly, we will pay for return shipping within the continental United States. For unworn merchandise, we will issue a refund as long as the product is in its original condition. If you would like to make an exchange, simply return your items and place a new order for the desired merchandise. Defective merchandise will be evaluated upon receipt. If your product is deemed defective, we will either repair the defect or exchange the product.
To return your merchandise purchased online, please follow these simple steps:
- Have your Order Number and Billing Zip Code ready
- Go to the Order Management Page: redwingheritage.com/us/USD/page/order-status
- Click "Start A Return" and complete the return info
- Once you click "Submit Return", you will receive an email with return details
- Print your UPS return shipping label from the email or from the Return Submitted page
- Pack the merchandise in the original packaging, affix the shipping label(s) and drop off at a UPS service center
- To find the nearest UPS drop-off location, please visit: ups.com/dropoff
Returns are processed within 10-14 days of receipt.
Merchandise bought via redwingheritage.com may only be returned via shipping. Any purchases made outside of redwingheritage.com must be returned via the original point of purchase (see below).
IF YOU PURCHASED AT A RED WING STORE OR AN AUTHORIZED RED WING DEALER:
For in-store purchases, we require that you return the merchandise to the store where you purchased the merchandise. All returns must be accompanied by dated receipt, and returned to the retailer where they were originally purchased. Contact store for any specific return policies. Please do not send your in-store purchase back to Red Wing Shoe Company. If this is a warranty return, please see our warranty information at: redwingheritage.com/us/USD/page/warranty-returns.
QUESTIONS ABOUT RETURNS?
Contact customer service at 1-844-314-6246 or firstname.lastname@example.org