To our Red Wing Heritage Community,
The safety of our employees and our customers has always taken priority for us—and it always will.
As we navigate through COVID-19, we’re thinking of all of you. We hope that you are taking care and staying safe.
To do our part in preventing the spread of COVID-19, we have suspended shipments until Monday, April 13th. Any orders placed today will not be shipped until we reopen our distribution center. Please reach out via our contact form or call 1-800-RED-WING with any questions.
Red Wing Heritage
Red Wing Shoes' sturdy soles, premium leathers, triple-stitching and welt construction all work together to make boots that last a lifetime. It takes more than 230 steps to handcraft a pair of Red Wing boots; it only takes a few steps to keep them in top condition. One of these steps is resoling and repairing your Red Wings before the damage becomes irreversible. Red Wing Shoe Company operates our very own repair shop at our Red Wing, Minnesota, manufacturing facility.
THE PREMIUM REPAIR PACKAGE:
$125.00 (Actual Value: $150.00)
A LA CARTE OPTIONS:
TO HAVE YOUR RED WING BOOTS REPAIRED BY THE RED WING REPAIR SHOP, COMPLETE THE FOLLOWING STEPS:
RED WING CUSTOMER SERVICE
PHONE: 1-800-733-9464 (Monday-Friday 8am-6pm CST)
CAN THE RED WING REPAIR SHOP REPAIR ANY BRAND OF BOOT?
We only repair boots made by Red Wing Shoe Company. These brands include Red Wing, WORX and Irish Setter.
CAN ALL BOOTS MADE BY RED WING SHOE COMPANY BE REPAIRED?
This depends on how the boots were made. Any boots made using welt construction can be repaired, pending any excessive wear and tear. Not all Red Wing, WORX or Irish Setter boots can be resoled. Please contact the Red Wing Shoe Company for specific questions about your style of boot. The phone number is 1-800-733-9464 (M-F 8am-6pm CST) or firstname.lastname@example.org
HOW CAN I TELL IF MY BOOTS CAN BE REPAIRED?
Boots with cracked insoles, torn leather uppers or worn through linings usually cannot be repaired. If you are unsure if your boots can be repaired, call the Red Wing Shoe Company or bring them to your local Red Wing Store.
CAN THE RED WING REPAIR SHOP FIX MY BOOTS IF I’VE HAD THEM REPAIRED BY ANOTHER REPAIR SHOP?
There are cases where we cannot repair boots that have been repaired by another shoe repair shop due to the way they repaired the boots. It’s best to call or e-mail with specific questions.
CAN MY BOOTS BE DYED?
Yes we can dye your boots in black only.
CAN THE STITCHING ON MY BOOTS BE FIXED?
We can repair minor stitching and this depends on where the repair is located.
CAN YOU REPAIR THE TOE AREA OF MY BOOTS?
We cannot replace the worn toe area of your boots. We can add an after market toe protection (Tuff Toe).
HOW SHOULD I SHIP MY BOOTS TO RED WING SHOE COMPANY?
Please remove any laces, footbeds (if used) and other personal items before sending your boots in to our repair shop. We are unable to return any of these items.
WHAT HAPPENS IF MY BOOTS CANNOT BE REPAIRED AFTER I’VE SENT THEM IN?
If your boots cannot be repaired, they will be sent back to you with a letter explaining why they cannot be repaired. We will also send back your check.