To our Red Wing Heritage Community,
The safety of our employees and our customers has always taken priority for us—and it always will.
As we navigate through COVID-19, we’re thinking of all of you. We hope that you are taking care and staying safe.
To do our part in preventing the spread of COVID-19, we have suspended shipments until Monday, April 13th. Any orders placed today will not be shipped until we reopen our distribution center. Please reach out via our contact form or call 1-800-RED-WING with any questions.
Red Wing Heritage
IF YOU PURCHASED ON REDWINGHERITAGE.COM:
Online returns or exchanges may be made within 30 days of receipt of product. If you purchased from redwingheritage.com directly, we will pay for return shipping within the continental United States. For unworn merchandise, we will issue a refund as long as the product is in its original condition. If you would like to make an exchange, simply return your items and place a new order for the desired merchandise. Defective merchandise will be evaluated upon receipt. If your product is deemed defective, we will refund your money.
To return your merchandise purchased online, please follow these simple steps:
Returns are processed within 10-14 days of receipt.
Merchandise bought via redwingheritage.com may only be returned via shipping. Any purchases made outside of redwingheritage.com must be returned via the original point of purchase (see below).
IF YOU PURCHASED AT A RED WING STORE OR ONE OF OUR AUTHORIZED RED WING HERITAGE DEALERS:
For in-store purchases, we require that you return the merchandise to the store where you purchased the merchandise. All returns must be accompanied by dated receipt and returned to the retailer where they were originally purchased. Contact store for any specific return policies. Please do not send your in-store purchase back to Red Wing Shoe Company. If this is a warranty return, please see our warranty information in Warranty section
QUESTIONS ABOUT RETURNS?
Contact customer service at 1-844-314-6246 or firstname.lastname@example.org